Books and products availability
Product availability is underlined on each item’s file. «To be published» items can be ordered and they will be shipped on the day they are put on sale.
Price
Prices are in Canadian dollars, before taxes and shipping. Payable in full at time of order.
Shipping fees
Shipping fees cover order preparation, packing, and delivery. They are set based on the total order amount before taxes and shipping. Free shipping applies to any order of $ 50 or more before taxes and is only available for residents of the province of Quebec.
Payment
Boutique orders are to be paid through PayPal. We accept Visa and Mastercard.
International orders
Goélette accepts orders for paper books only in Canada.
Shipping timeline
2 business days are required to process orders for in-stock items. Please add 1 to 2 days for delivery within the province of Quebec. Digital books can be downloaded immediately following payment confirmation.
Returns
Boutique items are new and guaranteed. Any item with a defect will be replaced within 10 days of the delivery date. A copy of the Boutique invoice must be included with any returned item.
Digital books
The number of downloads and the number of platforms on which a single digital file can be downloaded is subject to change without notice. No geographical limitations apply. All sales are final.
Privacy Policy
1. Introduction Welcome to Goelette. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and disclose your personal information when you visit our website or use our services.
The federal government has implemented a new framework for the protection of financial consumers under the Business Act to provide further protection for consumers. Goelette is enhancing and strengthening its consumer protection measures to comply with the framework and offer increased security and peace of mind to customers.
2. Information We Collect
We may collect the following information when you visit our website or use our services:
Your personal data is processed only with your approval, free and express consent to process your personal data for purposes related to the use of the content available on the websites. Your consent for the collection and processing of your personal data for a specific purpose will be requested by filling out the appropriate form published on the website.
Your personal data will be used to answer questions about the content available on the website, inform you about content, products, features, services, and other existing and new offers that may be of interest to you, and to improve the quality of content on our website.
Automatically Collected Information We automatically record information about you and your device. For example, when you use the website www.goelette.ca, we record your IP address, operating system type, browser type, referring website, pages viewed, and access times. We also collect information about the actions you take when using the website www.goelette.ca, such as pages visited and time spent on pages, etc.
We may record information using “cookies.” Cookies are small data files stored on your device by a website. We may use both session cookies (which expire when you close your web browser) and persistent cookies (which remain on your device until you delete them).
Browsing Information: Even if you do not make a purchase on our site, we have the ability to track the use of our website, including the server from which the site was visited. This information is not used to track individual information but is used at an aggregate level to personalize our site and improve the online experience.
Voluntarily Provided Information: Sometimes you may voluntarily provide us with information. This occurs when you provide us with feedback via email, return forms, letters, or phone calls. We use this information to respond to your inquiry and track customer feedback.
Internet Database: Goelette has created an Internet database to allow consumers to store their shipping and billing information, track the status of their orders, list previous orders, and maintain email preferences. Registration is entirely voluntary, and you have the option to correct or delete information at any time. This information is accessible through the “Login” section of the site.
Transaction Security: To ensure the security of your experience with Goelette, we use encryption technology on the payment page through Visa/Mastercard/AMEX or PayPal to protect you against the loss, misuse, or alteration of your personal information.
Sensitive Personal Data: We ask that you do not send us or disclose any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometric or genetic characteristics, criminal background, or union membership) on or through the www.goelette.ca website or otherwise to us.
We often receive testimonials and feedback from users who have had positive experiences with our products and services, and we occasionally publish them. We obtain the user’s consent before publishing comments in a public area of the site.
3. How We Use Your Information
We use your information for the following purposes:
While we take all appropriate measures to ensure against the unauthorized disclosure of your personal data, we cannot guarantee that some of the personal data collected will never be disclosed in a manner inconsistent with these Terms. Accidental disclosure may be the result of a false statement when accessing websites containing such data, in order to correct any errors in the data. We will not be responsible, to the extent permitted by law, for any damage to users or third parties related to the accidental disclosure of personal data.
4. How We Share Your Information
We may share your information with third parties for the following purposes:
5. Your Rights
You can contact us at any time to unsubscribe from (a) promotional communications, or (b) any further processing of your personal information beyond the initial purpose. Please note that your use of certain sites or services may be ineffective upon unsubscribing.
You can access the information we hold about you at any time by checking your account on www.goelette.ca or by contacting us directly.
You can also contact us to update or correct any inaccuracies in your personal information.
In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we delete your data.
You have the legal right to request at any time the modification or deletion of your personal data or their removal from the database of registered users. The modification or deletion of data will be carried out based on appropriate notice sent to the contact identified on the websites.
In your request, please clearly indicate (a) which personal information is concerned and (b) which of the above rights you wish to assert. For your protection, we can only implement requests concerning personal information associated with the particular email address you use to send us your request, and we may need to verify your identity before implementing your request. We will attempt to respond to your request as soon as possible.
Please note that we may need to retain certain information for record-keeping purposes and/or to complete any transaction you initiated before requesting modification or deletion, unless a longer retention period is required or allowed by law (e.g., for regulatory purposes).
You have the right to access, correct, or delete your personal information. You can also unsubscribe from receiving marketing communications from us. To exercise your rights, please contact us at the following address:
Rodel Distribution
1350 Marie-Victorin Street
Saint-Bruno-de-Montarville, Quebec J3V 6B9
Phone: 450-653-1337
Fax: 450-653-9924
Toll-Free: 1-800-463-4961
Designated person for the protection of personal information:
Jean-Guy Provencher
General Manager
6. Cookies
We reserve the right to use cookies.
A cookie is a group of data serving as an anonymous individual identifier that is sent to your browser by websites. Cookies are sent when you access a website, and they are stored on your computer to save information about your subsequent online visits. After a cookie has been stored on your computer during your initial access to a website, each time you return to the website, it searches for its cookie to read the stored data.
Since a cookie is an anonymous individual identifier, it does not contain or send any personal information to the website that stored it on your computer but only allows for faster and more efficient activation of information, data, and settings previously communicated during access and use of the website.
Your browser is configured in such a way that each website can only access its own previously sent cookies, but not the cookies from other websites.
The Options or Settings menu of your browser allows you to select an appropriate option to receive cookies or even disable them completely. However, disabling cookies altogether will reduce the efficiency of certain content available on some websites.
7. Changes to this Privacy Policy
We may update this privacy policy from time to time. We will inform you of any changes by publishing the updated privacy policy on our website.
8. Contact Us
If you have any questions or concerns about this privacy policy, please contact us at the following number: (450) 653-1337.
Please submit your work by email only: manuscrits@goelette.ca.
Thank you for adding a synopsis or presentation. Manuscripts sent through the post will neither be assessed nor returned.
We are constantly on the lookout for new authors and illustrators that match our editorial line. We publish novels for adults (crime fiction/thrillers, romance/chick lit, historical, fantasy/science fiction, and human drama), how-to books (cooking, trends, etc.), as well as books of games.
Note that we do not publish poetry or works for the theatre.
Only authors of manuscripts selected by our team will receive an email acknowledgment